Last updated April 8, 2026
At VETIBILITY INC. (the “ Company ”, “ we ” or “ us ”), we use our website and other internet-based tools to connect pet owners (“ Clients ”) with licensed veterinarians (“ Vets ”), including those operating within a veterinary clinic, hospital, office, or mobile practice that is part of the Vetibility Clinic Network (“ VCN ”), and to deliver veterinary telehealth and telemedicine services for pets and service animals (“ Pets ”).
For the purposes of this Policy, veterinary telehealth means veterinary professional services delivered remotely using telecommunications technology, including through the Website and our applications. Veterinary telemedicine refers to the provision of specific veterinary medical advice and veterinary treatment of a Pet based on a virtual assessment of disease or injury by means of telecommunications technology where no in-person physical examination of the Pet by the Vet takes place. Applicable statutes, regulations, and professional standards may use “telehealth,” “telemedicine,” or both; you remain responsible for compliance with the terminology and rules that apply in your jurisdiction. Unless the context requires otherwise, a reference in this Policy to telemedicine should be read to include telehealth where appropriate.
We are required to collect and retain information about the people and companies that access and use the website (“ Users ” or “ you ”). This Policy applies to our privacy practices on all communications between the Company and Users, including but not limited to communication via:
This Privacy Policy (“ Policy ”) sets out how we use, protect, collect and preserve information submitted by Users, including User information gathered by our technology. This Policy should be read in conjunction with any Terms of Use or policies available on the Website.
By accessing or submitting any information through the Website, you are agreeing to the terms of this Policy. You are prohibited from accessing or using the Website unless you fully understand and agree to this Policy and all Terms of Use available for review on the Website.
If you have any questions about this Policy, please contact us by sending an email with your questions to privacy@vetibility.com before accessing or entering any information on the Website.
When you choose to create an account on the Website, we will collect and retain all personal identifying information submitted to us.
When you use veterinary telehealth or telemedicine features—including scheduling or joining virtual consultations, messaging or uploading files for a Vet, using clinic-branded or VCN entry paths, or interacting with triage or visit workflows—we may collect and process additional information such as clinical or care-related details you provide about your Pet, communications between Clients and Vets, and records generated in connection with visits. Where our Services support audio, video, or similar modalities, related content or metadata may be collected and stored as needed to operate the Services and meet professional, legal, and safety obligations. Depending on your jurisdiction, some of this information may be considered sensitive.
Virtual visit transcripts. For certain telehealth visits, we may create, receive, or store text transcripts or similar documentation of the consultation (collectively, “ visit transcripts ”) as part of operating the Services and maintaining records associated with care. Visit transcripts may be derived from audio or video of the consultation, from messaging, or from other documentation tools we use to support visits. We may make visit transcripts available to the treating Vet and, where applicable, to VCN partner clinics or their personnel, as reasonably necessary to deliver care, coordinate follow-up, and meet professional and legal standards. Where our Services require it for your account type, client role, or application version, we may ask you to confirm consent to transcript-related processing before you request or complete certain visits; when recorded, that consent is stored with the appointment or visit record. Retention of visit transcripts and related records is subject to applicable law, our legitimate operational needs, and this Policy. If you decline consent where it is requested, you may be unable to use those specific visit features until consent is provided or until you use a supported version of our applications, as applicable.
We will take steps to protect the information submitted to us by Users and we will not disclose any personal identifying information without the consent of Users, unless otherwise set out in this Policy.
Personal identifying information may include but is not necessarily limited to:
Full name, email address, phone number, IP address, age, address, geo-location, etc.
We will not use personal identifying information to contact you for any reason unrelated to your use of the Website or for commercial reasons unrelated to the business of the Company. Except with your consent or where required by law, we will not provide personal identifying information to any third party.
In order to facilitate their interactions on the Website, Users are able, where they deem appropriate, to upload information including personal identifying information. Users should only upload information to the extent that such information enhances their experience of using the Website.
To learn about your experience as a User and to make periodic improvements to the Website and our business, we may collect and retain certain information. We will automatically record information about your activity on the Website. This may include your Internet Protocol (IP) address, operating system, geolocation information, locale preferences, identification numbers associated with your computers and mobile devices, your mobile carrier, date and time stamps associated with transactions, system configuration information, metadata, and other electronic interactions with the Company and the Website.
To facilitate the collection of information and to enhance the experience of Users of the Website, we use cookies which may be stored on Users’ computers and/or devices so that we can recognize Users when they return. You may set your browser to notify you when you receive a cookie or to not accept certain cookies. However, changing such settings may result in you not being able to use the Website, either in its entirety or certain features.
Using cookies, you may have the option to allow us to save your user ID and login password for future logins to the Website.
Cookies that are stored on your computer and/or device after visiting the Website may be recognized for advertising purposes and to show you targeted advertisements after you visit the Website.
For more information on the cookies we use or to opt-out, please contact us at privacy@vetibility.com.
We may engage in "remarketing" activities using third-party services, which may include but are not limited to Google Ads, Google Analytics, and Facebook. By using the Website, you consent to allow us to provide information to third-party service parties who may present you with advertisements about the Company after you visit the Website. We will provide third-party providers of remarketing services with the minimum amount of information required to facilitate remarketing, and in no circumstances will the Company provide any personal identifying information to third-parties for the purpose of remarketing.
We use data collected from the Website for various purposes, including but not limited to:
Without restriction, we may use any information you submit through the Website, or any associated content created through the use of the Website, for any purpose we deem appropriate.
We may use the data collected from the Website, devices, browsers, and any other sources, for its own purposes, both related to and unrelated to improving the Website.
We may process your personal identifying information for a number of reasons, including:
If you wish to access or amend your personal information or to request that we permanently delete your personal information from our servers, please send an email to privacy@vetibility.com . We will ensure your personal information is accessible, amended and/or deleted (where permitted by applicable regulations/laws) in a reasonable time after receiving that request. Deleting such information may require us to terminate any account you may have created in its entirety and prevent you from using the Website.
So long as your account remains active, we will preserve your personal information in accordance with the Policy.
You may decline to share certain personal information with us, in which case you may not be able to use the Website, either in its entirety or certain features.
If you have not accessed your account for a period of one year, we may terminate your account, without notice, along with any personal information retained by us.
When deleting your information, whether by request or due to inactivity, we will use standard electronic means to remove your personal information from our files.
We will also retain any and all information that we are required to retain under any applicable laws for the full duration of time required under those laws.
We will store your information in electronic format on industry-standard servers that we have selected. Except where required to do so by law, we will not store your personal information in any physical or paper-based format.
The servers we select to store information engage security software and generally accepted standards to protect personal information. The software used by these servers is intended to prevent unauthorized access or improper use.
However, no security system is perfect and there is always a risk of unauthorized parties accessing your personal information. Therefore, we make no guarantees or representations as to the technical or legal compliance of the servers we use. We cannot guarantee the complete protection and security of your personal information.
Our servers may be located outside of Canada, and thus are potentially subject to the privacy and security laws in force in other countries. If you have concerns about your personal information being stored electronically in foreign jurisdictions, please contact us before proceeding to use the Website.
In the event the personal information of a User is disclosed as the result of any breach of security of the Website or its servers, regardless of who is at fault, we will take steps to advise all known affected Users within a reasonable timeframe of learning of the breach.
To provide an enhanced experience to Users, including to track conversions and analytics, we may engage services and features controlled by third-parties. We cannot control or dictate how any third-party application you use in conjunction with the Website, now or at any point in the future, will treat any personal information you transmit through their servers when using the Website. We advise you to contact these parties directly to review their privacy policies.
Without limitation, the Company uses or may use the following third-party applications and services in conjunction with the Website:
Google Analytics
By using any of these third-party applications to interact with the Website, we will not be given access to your login credentials, username, password, payment information, or any information you may provide directly to these applications.
The Website is not intended to be accessed by persons under the age of 18. The Company does not engage in any marketing efforts aimed at children or minors.
Persons under the age of 18 are prohibited from using the Website in any manner or providing any information to the Company. In the event the Company is provided with any information, including personal identifying information, relating to a minor, that information will be immediately deleted without notice.
In certain situations, we may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.
We may disclose your personal information to third parties:
You can choose to provide us with the names and email addresses of individuals or organizations that you feel would be interested in learning more about our products and services. When you choose to engage this service, we may send a preliminary email to each address provided to us, inviting the contact to visit our website. We continue to store the contact details in order to track the success of our referral service.
This Policy may be updated and amended from time to time. We reserve the right to change this Policy at any time, and any amended Policy is effective upon posting to the Website. We will make efforts to communicate any changes to this Policy we deem material, in our sole discretion, via email or notifications on the Website. Your continued use of the Website will be deemed acceptance of any amended Policy.
If you have any questions or comments regarding this Policy, please contact privacy@vetibility.com .
