Question 1

Why should I provide الرعاية الصحية عن بعد services?

Accepted Answer

Offering الرعاية الصحية عن بعد increases the range of services available to your clients, whether at home or away (within your jurisdiction), while simultaneously decreasing the in-clinic strain put on your busy staff. This lets your employees focus their efforts on your sickest patients or those that truly need to be seen in person, while still offering care virtually to those patients that can be safely managed at home. Using Vetibility to offer الرعاية الصحية عن بعد helps you minimize the opportunity for lost revenue and maximize your clinic’s earning potential.

Question 2

What is the شبكة عيادات Vetibility?

Accepted Answer

The شبكة عيادات Vetibility (VCN) is made up of the companion animal veterinary clinics that have signed up with Vetibility Inc. to use our mobile application, Vetibility, to provide veterinary الرعاية الصحية عن بعد services to their existing clients. Clinics within the VCN may also have the option of providing الرعاية الصحية عن بعد to non-clients, should they choose, depending on their jurisdiction and whether a Veterinarian-Client-Patient Relationship (VCPR) can be established virtually. For veterinary clinics that are a part of the VCN and their employees operating under the VCN, our application acts as a third-party platform to provide secure and professional الرعاية الصحية عن بعد services on behalf of their own facility.

Question 3

How does the شبكة عيادات Vetibility work?

Accepted Answer

As part of the شبكة عيادات Vetibility (VCN), veterinarians at your clinic will be able to sign up on the application using your unique clinic code. This code associates your veterinarians with your clinic and allows them to use their own mobile device or computer, or a communal clinic one. While practicing الرعاية الصحية عن بعد on behalf of your clinic and under your unique clinic code, the payments for all appointments seen by your veterinarians will be deposited into your clinic Stripe account as soon as the associated medical record is complete and automatically transferred to your clinic bank account daily.

Appointments can be scheduled in advance or requested on-demand. Scheduled appointments appear in your calendar, while on-demand appointment requests are listed in the Triage Queue and ordered by time in the queue. This dual approach provides maximum flexibility, allowing you to offer الرعاية الصحية عن بعد services in place of traditional on-call, regularly offer الرعاية الصحية عن بعد at set times on a first come first served or triage basis, have your veterinarians pick-up requested appointments during any downtime between regular, in-person appointments, or use your regular veterinary software to schedule virtual appointments on the Vetibility app. Your veterinarians can even select to be notified via push notification when your clinic receives a new appointment request. Should you choose to have your veterinarians also see appointment requests from non-clients, the Triage Queue will instead be ordered by client proximity to your clinic.

Question 4

Why should my clinic join the شبكة عيادات Vetibility?

Accepted Answer

By joining the شبكة عيادات Vetibility (VCN), you can provide your clients with an easy-to-use secure and professional video consultation platform to readily access high-quality الرعاية الصحية عن بعد anywhere, with their own trusted veterinarian. We can help you minimize the opportunity for lost revenue and maximize your clinic’s earning potential.

The shortage of veterinary professionals is at an all-time high, placing an ever-increasing stress on most veterinary clinics. By providing a platform for reliable and secure virtual companion animal care, where your clients can have consultations with their own veterinarian, we hope to decrease this burden for you while allowing you to still service your clients yourself and avoid lost revenue. We strive to uphold the integrity of the profession while bringing it into the modern era and making veterinary medicine accessible for everyone at any time.

Our integrated toggle based SOAPs with pre-populated, editable text let your veterinarians complete each medical record in minutes, increasing the number of appointments they can see and thereby improving your revenue potential, while also improving their own work-life balance by preventing the need to stay late to complete medical records. These records will automatically be emailed to your clinic upon completion and can be easily attached to your existing patient files, regardless of which clinic software you use, allowing you to maintain complete and comprehensive medical records for all your appointments, whether seen in person or virtually.

Should you choose to receive appointment requests from non-clients, our platform can increase your revenue potential even further by introducing you to additional patients, who may even be located in your area. Furthermore, using our platform for your الرعاية الصحية عن بعد needs also ensures you always receive payment for your time and virtual services.

As a company co-founded and headed up by a companion animal veterinarian, who was closely involved in every stage of the mobile application development phase, and a finance professional with over 10 years of experience, an MBA, and a background in engineering, you can be confident that we understand all aspects of your business and have considered every last detail in the development of our platform and the service we provide.

Question 5

How do I join the شبكة عيادات Vetibility?

Accepted Answer

If you are a clinic owner and are interested in joining the شبكة عيادات Vetibility (VCN), contact us today for a personalized discussion on how the VCN can help modernize your services while providing added value to your clients, preventing burnout amongst your employees, and increasing your revenue potential!

Question 6

Are there any commitments when joining the شبكة عيادات Vetibility?

Accepted Answer

No! Our standard VCN model operates on a no-commitment basis with no monthly or annual premiums. Our goal is to bring veterinary medicine into the modern era and we are confident you will see how joining the شبكة عيادات Vetibility (VCN) helps you offer better service to your clients, streamline your appointments, decrease your in-clinic load, improve your employee morale, and increase your profit margin!

Question 7

What fees do you charge to be a part of the شبكة عيادات Vetibility?

Accepted Answer

Our standard VCN model has no monthly or annual premiums and no commitment—we operate on a pay-per-use basis. For each appointment seen via our platform: Platform fee: Percentage-based fee on pre-tax appointment amount (varies by region). Payment processing: card processing fees apply as described in our Terms of Use (separate from platform fee). The platform fee covers server costs for hosting the secure platform, creation and forwarding of medical records, unlimited technical support for your employees and/or clients, and marketing materials provided to you. For larger or multi-location practices we can also offer custom arrangements (e.g. volume-based pricing or recurring plans). Contact us to discuss options for your clinic.

Question 8

What is white-label الرعاية الصحية عن بعد infrastructure?

Accepted Answer

White-label infrastructure allows your clinic to offer الرعاية الصحية عن بعد services under your own brand. All appointments, medical records, and client communications are branded with your clinic logo, name, and contact information.

Question 9

How and when will my clinic receive payment for the services we provide?

Accepted Answer

All payments are made through our third-party payment processor Stripe, which is integrated right into our platform, to securely process your payment without directly sharing your financial information. Once you join the شبكة عيادات Vetibility (VCN), you will need to set up and connect your clinic Stripe account to Vetibility.

The payment from each appointment will be deposited into your clinic Stripe account and the payments will be automatically paid out to your clinic bank account daily. Please note, your first payment may take up to 7-14 days to be deposited into your bank account, with subsequent payments occurring daily.

Question 10

Do I need to set my veterinarians' schedules ahead of time?

Accepted Answer

No! The شبكة عيادات Vetibility (VCN) was designed to allow clinic owners to increase the range of services offered to their clients in a flexible, non-stressful manner. With both scheduled and on-demand appointments available, your veterinarians can hop on the mobile application at any time using your unique clinic code and see as many or as few appointments as their schedule allows. This dual approach offers maximum flexibility, allowing you to provide الرعاية الصحية عن بعد services in place of traditional on-call, regularly offer الرعاية الصحية عن بعد at set times on a first come first served or on a triage basis, have your veterinarians pick-up requested appointments during downtime between regular, in-person appointments, or use your regular veterinary software to schedule virtual appointments on the Vetibility app.

Appointments requested by your existing clients will be ordered by time in the Triage Queue, but your veterinarians may prioritize appointment(s) using their own professional judgement. Alternatively, if you have adjusted your settings to see a mix of existing and new clients, the Triage Queue will be ordered by proximity to your clinic. Your veterinarians can even turn on Appointment Notifications within the Settings page of the application to receive push notifications when there are appointments waiting in the Triage Queue.

Question 11

Can I set my own pricing for my existing clients?

Accepted Answer

Yes! While our appointment fee structure is based off of regional Suggested Fee Guides, as a part of the شبكة عيادات Vetibility (VCN), you are welcome to set the appointment fees for your existing clients at our price or higher, if desired, to match your clinic fee structure.

Question 12

Can I establish a VCPR with new clients on your platform?

Accepted Answer

Yes, though the ability to establish a Veterinarian-Client-Patient Relationship (VCPR) virtually varies by jurisdiction. Should your jurisdiction not permit the virtual establishment of a VCPR, you will still be able to see your existing clients, with whom you already have a valid VCPR, on our platform.

Question 13

Can I only see new clients within a certain radius from my clinic?

Accepted Answer

No! You are able to see any requested appointment that is within the jurisdiction of your clinic. The application will order the appointments in the Triage Queue by radius from you (if you have chosen to see existing clients only, the appointments will instead be ordered by time in the queue). With each appointment, the application will also automatically list the 24-hour Emergency Clinic that is closest to the client, should additional or follow-up in-person care be required and you are unable to provide. This information will be provided to you as well as the client.

Question 14

Can I prescribe medications to new clients on your platform?

Accepted Answer

The ability to legally prescribe medications via الرعاية الصحية عن بعد alone can vary by jurisdiction. If a valid Veterinarian-Client-Patient-Relationship (VCPR) is established, you may be able to prescribe non-controlled substances but it is up to you to ensure you are practicing within the jurisdictional Professional Practice Standards set by your own regulatory body and using your own professional judgement. If your jurisdiction allows prescribing via الرعاية الصحية عن بعد and you've deemed this to be appropriate for your patient, you can call the prescription into the client's local pharmacy. All you need from the client is the name of their pharmacy and the application will generate the pharmacy phone number. We have also provided a human pharmaceutical reference on our Resources page within the application for your convenience to check whether a suitable human formulation is available for your patient.

Question 15

Can I prescribe medications to my existing clients on your platform?

Accepted Answer

The ability to legally prescribe medications via الرعاية الصحية عن بعد can vary by jurisdiction. If you already have a valid Veterinarian-Client-Patient Relationship (VCPR), you may be able to prescribe non-controlled substances via the Vetibility platform but please ensure you are practicing within the jurisdictional Professional Practice Standards set by your own regulatory body and using your own professional judgement.

If your jurisdiction allows prescribing via الرعاية الصحية عن بعد and you've deemed this to be appropriate for your patient, you can have the client pick up their prescription directly from your clinic. Alternatively, should the client be away or unable to come into your clinic for any other reason, you can call the prescription in to the client's local pharmacy. All you need from the client is the name of their pharmacy and the application will generate the pharmacy phone number. We have also provided a human pharmaceutical reference on our Resources page within the application for your convenience to check whether a suitable human formulation is available for your patient.

Question 16

Do I need to complete a medical record for each appointment?

Accepted Answer

Yes. As per jurisdictional regulations, a medical record must always be completed when practicing veterinary medicine, including via الرعاية الصحية عن بعد. Our efficient toggle-based template with pre-populated standardized, editable text allows for record completion within minutes. Once finalized, the medical record will be emailed to your clinic as well as your client. If you are providing الرعاية الصحية عن بعد services to a non-client, their primary veterinary clinic will also receive a copy of the medical record (if their email has been provided by the client). Each of your veterinarians will also be able to directly access the medical records from their past appointments on the dashboard.

Question 17

Can my veterinarians work from our clinic computers?

Accepted Answer

Yes! Vetibility was designed to help modernize and facilitate widespread access to veterinary care in an easy to use and efficient manner. As such, our application based services are accessible through Android and Apple mobile devices as well as laptop and desktop computers. Your veterinarians can see virtual appointments on behalf of your clinic on their own personal device or log in to their Vet Profile on a communal clinic computer or mobile device.

Question 18

Can my clients still access الرعاية الصحية عن بعد care if I am unavailable?

Accepted Answer

Yes! Should you not be available for a الرعاية الصحية عن بعد consultation, your clients can request an appointment with one of our Vetibility veterinarians (provided you are located in a jurisdiction in which we offer our services directly). The application will also automatically indicate the 24-hour Emergency Clinic closest to your client’s current location should any in-person follow-up care be necessary.

As a part of the شبكة عيادات Vetibility (VCN), when an existing patient of yours sees a Vetibility veterinarian, the completed medical record will always be emailed to you following the appointment, provided the client has indicated you as their primary veterinarian. The record can then be attached to their patient file at your clinic, the same way it would be if one of your own veterinarians saw the patient on our platform, such that you can seamlessly continue their care. We strive to act as a complement, not a replacement, to regular in-person care and never to replace the requirement of a primary veterinarian nor the importance of their physical exam. As an added bonus of being a part of the VCN, the medical record is in the same familiar format as with your own الرعاية الصحية عن بعد consultations on our application.

Please contact us for more information on the requirements within your jurisdiction and whether Vetibility can provide veterinary الرعاية الصحية عن بعد to your patients when you are unavailable.

Question 19

Will my employees be operating under my clinic or Vetibility?

Accepted Answer

While logged in to the شبكة عيادات Vetibility (VCN), your veterinarians will be practicing under your clinic and not under Vetibility. All veterinarians offering services on behalf of a clinic in the VCN are considered employees of that clinic.

الأسئلة الشائعة - أصحاب العيادات

لماذا يجب أن أقدم خدمات الرعاية الصحية عن بعد؟

ما هي شبكة عيادة Vetibility؟

كيف تعمل شبكة عيادة Vetibility؟

لماذا يجب أن تنضم عيادتي إلى شبكة عيادات Vetibility؟

كيف يمكنني الانضمام إلى شبكة عيادة Vetibility؟

هل هناك أي التزامات عند الانضمام إلى شبكة Vetibility Clinic؟

ما هي الرسوم التي تتقاضاها لتكون جزءًا من شبكة Vetibility Clinic؟

رسوم المنصة القياسية

الترتيبات المخصصة

ما هي البنية التحتية للرعاية الصحية عن بعد ذات العلامة البيضاء؟

كيف ومتى ستتلقى عيادتي الدفع مقابل الخدمات التي نقدمها؟

هل أحتاج إلى تحديد جداول الأطباء البيطريين في وقت مبكر؟

هل يمكنني تحديد الأسعار الخاصة بي لعملائي الحاليين؟

هل يمكنني إنشاء VCPR مع عملاء جدد على منصتك؟

هل يمكنني رؤية العملاء الجدد فقط ضمن نطاق معين من عيادتي؟

هل يمكنني وصف الأدوية للعملاء الجدد على منصتك؟

هل يمكنني وصف الأدوية لعملائي الحاليين على منصتك؟

هل أحتاج إلى استكمال السجل الطبي لكل موعد؟

هل يمكن للأطباء البيطريين العمل من أجهزة كمبيوتر عيادتنا؟

هل لا يزال بإمكان عملائي الحصول على الرعاية الصحية عن بعد إذا لم أكن متاحًا؟

هل سيعمل الموظفون لدي تحت عيادتي أو فيتيبيليتي؟